Dear clients,
The e-commerce www.nikoliani.eu, trademark together with all the content belong to НИКОЛИАНИ Н ООД, registered with UIK 205703613 in Bulgaria. Main office: Varna, ul. Petko Stainov №12, Entrance 11, Floor 3. For contact: mobile phone: 00359885404001. Yanita Valcheva
Please read carefully our terms of use.
Terms of use
1. Every user who uses the website www.nikoliani.eu accepts оur general terms.
2. www.nikoliani.eu is an online shop for men and women’s clothing from genuine leather, women’s shoes, bags and accessories from genuine leather.
3. These terms of use are valid only for orders made from the English version of the online shop.
4. All published information on www.nikoliani.eu is generally accessible free on the internet.
5. In case of non-compliance with the terms of use or the ethical rules, administrators of www.nikoliani.eu have the right to restrict access to the online shop.
6. www.nikoliani.eu reserve the right to change terms of use at any time without prior notification. The new terms of use will be published here on the website.
7. The general terms are obligatory for www.nikoliani.eu as for it’s clients. All they are considered informed from the moment any general terms change.
8. Accepting these terms the user accepts to receive emails and notifications from www.nikoliani.eu about his/hers order, confirmation if any change occurs and offers regarding our products on the given email.
REGISTRATION
A client can be: every adult who wants to purchase an item from the online shop and has a valid registration
For you to register you have to choose a unique username, a password, to give an address for delivery, first and last name, e-mail and phone number which we will save in our system. After making a successful registration you will still have the option to change you personal details and delivery address.
By checking the box “I accept the terms of use” you confirm you’re informed about and accept the present terms.
In case of you not wanting to make a registration you can purchase as a “guest”.
CONTENT
1. All the information published on www.nikoliani.eu is being owned by www.nikoliani.eu, as well as photos and descriptions.
2. www.nikoliani.eu gives permission to users and owners of other websites to publish links to the online shop www.nikoliani.eu.
3. www.nikoliani.eu isn’t responsible for the content of any included links to other websites
4. The copy of any text paragraph and the paste on other websites is strictly forbidden without a written permission from www.nikoliani.eu
Procedure of purchase
1. Orders are being accepted 24/7
2. Working time of the online shop www.nikoliani.eu Mon-Fri 9:00 – 18:00 h
3. Saturday and Sunday are not working days. Therefore all received order will be sent at the next possible working day.
4. You can ask for information vie phone at any time during our working times.
6. All orders received after 15:00 pm will be processed during the next working day given that the product is at stock.
7. In case that the product is not at stock and time is needed for it to be produced, customers will be informed.
Purchase status
1. By making a purchase the customer should:
1.1. Give valid delivery address, mobile number and email for contact;
1.2 Accept the contract and the terms of use by clicking the button “Complete order”
2. After receiving a valid order, the customer will be informed via email about:
• the stock
• delivery price
• delivery duration
- Via email the customer accepts the cost and duration of the delivery.
4. Customers receive their order confirmation via email which includes: price, ordered product, delivery date
Orders are accepted from the moment www.nikoliani.eu receives your confirmation for a valid order vie email
5. Orders have the status “pending payment” until we receive a payment or a payment authorization
6. Status “courier” means the order is already dispatched.
7. Order which cannot be confirmed vie email from us in a 24 hours period has the status “not confirmed”
You can check your orders status at any time vie your profile at www.nikoliani.eu.
Price and payment
Prices are in European Euro with taxes included.
The prices shown are for one product and do not include the shipping costs.
Shipping costs are being calculated on the base of weight and size of the product and actual courier prices.
www.nikoliani.eu reserves the right to make changes to any prices without further notice.
The customer is obligated to pay the price actual at the moment of making the purchase. By any technical errors during the publishing of the website, www.nikoliani.eu reserves the right to cancel the purchase without paying anything extra, only returning the already payed amount of money.
The notification for lowered prices means that the new price is being displayed near the old one which is stricken up. If there is no time limit then it’s discounted until stock lasts.
Payment terms via credit/debit card
How to make a purchase
1. Choose a category from the menu
2. Choose a product from the list and check the product details
5. Add this to the cart
6. Open the cart to see the buttons “continue shopping” (click it if you want to buy something else or just look at other models) and “order” (click it to finalize the purchase).
7. If you have clicked “Order” follow the instructions to finalize the purchase. Here you can choose whether to finalize as a “guest” or to register. With your registration you can order faster and easier without having to fill your details every time you purchase through our e-shop.
8. Write your delivery address. Fill all *marked fields. If you make any errors you can correct these later.
Policy about data protection of card payments
The United Retailers Corporation does their utmost to provide its online shop with trustworthy protection. To keep you from misuse when paying with your Visa or Mastercard we apply the best practices recommended from the international card associations.
• The security when entering and transfering card data is ensured by using SSL-protocol to crypt the connection between our server and the payment webpage of the bank we are working together with.
• The authenticity of your card gets verified by entering the security code (CVV2).
• In addition, for your identification as a card holder, the payment server for online retail of the bank we are working together with, supports the authentication methods of the international card associations - Verified by VISA and MasterCard Securecode, in case you are registered to use them.
Delivery of products
www.nikoliani.eu does not publish information about the availability of the products. Most of them are in stock, but information about the exact amount of a particular product does not get published. When processing your order, we will inform you about the availability and the delivery time limit for each of the products you have ordered.
The ordered items are delivered by the courier company DPD.
In case the client makes use of their right to return the items or change them no later than 14 days after delivery, the return shipping fees are to be paid by the client.
Delivery time limit
All the models we are offering are delivered directly by the producers. After you place your order we are engaged to produce and deliver the items as soon as possible. The delivery time limit is listed in the description of each separate product. In case of delay of the production process the delivery time limit may be extended. The delivery is completed by the courier company DPD.
In the presence of circumstances leading to a delay in the execution of the order, the customer will be notified in a timely manner by email or phone call.
You can read the full terms of delivery in the section "Terms of use".
Trade guarantee
Some of the products may have a contractual warranty and this will be mentioned in the description of the product during its exclusive sale on the website. The exact details related to such a warranty are provided with the documents accompanying the product /warranty card/.
www.nikoliani.eu does not guarantee the availability of any product that can be purchased from the Website.
www.nikoliani.eu ensures that, at the time of dispatch, the product has no defects which would reduce its value or its suitability for normal use. Immediately upon receipt of the shipment, the customer should check whether it is complete and whether the delivered items have any defects.
In case of defects upon receipt of the goods, the customer should immediately notify us aboyt their type and quantity.
The warranty period starts from the moment of receipt of the shipment. The date of sale is considered to be the beginning of the warranty period.
The warranty does not apply to defects caused by improper use of the product, overloading or use contrary to the manufacturer's instructions.
Problems in the processing of the order
Possible problems with the completion of the order:
1. One or more of the ordered items is not available. In such circumstances, a representative of www.interest.bg will contact you as soon as possible;
2. Delivery / payment address is incomplete or incorrect;
3. Unsuccessful payment, when choosing a bank transfer to perform the transaction;
4. Wrong customer contact phone number;
In case of problems caused by www.nikoliani.eu, we are responsible for any additional costs incurred. The client covers the additional costs only if he/she is responsible for their occurrence.
RIGHTS AND OBLIGATIONS
www.nikoliani.eu undertakes to deliver the ordered goods within the agreed time.
www.nikoliani.eu undertakes to fulfill the agreements with the client with due care.
www.nikoliani.eu is NOT obliged to deliver the ordered goods if the entered address or phone number are incorrect.
www.nikoliani.eu is not responsible for any delay or inability to fulfill its obligations in the event of circumstances beyond the control of www.nikoliani.eu.
The customer has the right to request the return of the goods in case of ascertained shortages or when the delivered goods clearly do not correspond to the ordered ones, and this could not be ascertained at the time of acceptance of the shipment. Complaints in case of ascertained deficiencies and obvious discrepancies are filed upon receipt of the shipment.
The customer undertakes to indicate a valid phone number and delivery address.
The customer is obliged to pay the price of the ordered goods upon receipt.
The customer undertakes to pay the amount for other costs, such as delivery, additional packaging and others, as agreed.
The customer undertakes to provide an opportunity to receive the ordered goods.
The customer is fully responsible for the protection or transmission to third parties of his username and password, as well as for all actions performed with them.
The customer undertakes not to make fictitious orders, unrealistic reviews about a product or to submit other false information.
The client undertakes not to violate other people's property or non-property rights.
The Client undertakes to comply with the General Terms and Conditions for Service and use of the online store www.nikoliani.eu.
RETURN CONDITIONS
2.1. the return of amounts paid by card is made through a credit transaction on the card with which the payment was made.
3. The Customer may exchange the goods for another model and / or size, as the transport costs in both directions are at the expense of the Customer.
CLAIM AND REFUSAL of a distance selling contract
1. Upon receipt of the goods the CLIENT is obliged to immediately inspect it and in case he/she finds visible defects such as: damaged integrity of the packaging, damages caused by transportation, lack of accompanying accessories, lack of accompanying documents, any of those required by the Bulgarian legislation to immediately inform the person making the delivery.
2. In case of ascertained defects or deficiencies in the presence of the courier or the person making the delivery, the CUSTOMER has the right to refuse the delivery.
7. The TRADER shall refund the amount received, paid by the CUSTOMER, including delivery costs, within 14 days from the date of notification of the CUSTOMER's decision to withdraw from the contract of sale, using the same means of payment used by the CUSTOMER in the initial transaction, unless he/she has explicitly agreed to use another means of payment and provided that this does not involve additional costs for the CLIENT. In case of non-observance of the term for return of the goods by the CLIENT, the TRADER withholds the refund of the paid amount until he receives the goods back from the consumer.
9. The TRADER does not refund delivery costs if the CLIENT has voluntarily chosen a different courier from those offered by the TRADER, with whom he has a contractual relationship.
STANDARD CONTRACT WITHDRAWAL FORM
To ....
/name of retailer/
................................................................................
/address, UIC/
I hereby inform you that I am withdrawing from the contract I have concluded for the purchase of the following goods / services:
.......................................................... /description of the product/
Goods ordered on...
Goods received on ... /date/
................................................................................... /Name of the customer /
...................................................................... /Addres of the customer/
.....................................................
DateSignature
The consumer has the right to withdraw unconditionally from a distance or off-premises contract within 14 days, without any costs incurring, except for those for delivery in case he/she has chosen a different from the standard and cheapest for the trader method of delivery, as well as the cost of returning the goods back.
The 14-day period starts from the date of acceptance of the goods by the consumer or by a third party other than the carrier.
Within 14 days after the stated wish to withdraw from the contract, the consumer should return the goods to the trader. Within 14 days of the date on which the consumer's decision to withdraw from the contract has been notified, the trader shall reimburse all amounts received by the consumer, including delivery costs.
Privacy data protection
www.nikoliani.eu obligates to use the customer's personal data only for the purposes of order processing, in the ways provided in the General Terms of Use. If the client has declared incorrect information, this obligation is considered invalid.
www.nikoliani.eu obligates to use the personal data you provide to us only for the following purposes:
1. Order processing
2. Statistical goals to improve store performance.
3. Administration and maintenance of the content of the store.
www.nikoliani.eu obligates not to disclose the personal data of the client to third parties, unless the client has given explicit permission or the information must be provided to the relevant authorities.
When choosing a card payment method, www.nikoliani.eu does not have access to the card data. Only the servicing bank has access to this data.
www.nikoliani.eu does not have access to the authentication data when paying by card. This data is available only for the card issuing bank.
FINAL CLAUSES
www.nikoliani.eu reserves the right to make changes to these General Terms and Conditions and any changes to the Website, its structure and content without prior notice to Customers, and the changes are effective from the date of publication on this page.
www.nikoliani.eu is not responsible for any errors that may appear on the Website for any reason, including those caused by changes, settings, others that are not made by the administrator of the Website.
These General Terms and Conditions are in force from 23.12.2019.
