You can return products within 14 days from the day you received the parcel. Returned goods must be in a preserved commercial form, must not be damaged or worn and all original labels and package are required. If you return more than one product, you can put them in one parcel.
The package should be carefully sealed and addressed to:
Bulgaria
City: Varna
Postal code: 9000
Street: Prilep, bl.4, floor 11, ap.51
Recipient: ''Nikoliani N'' OOD - Yanita Valcheva, +359 885404001
Return procedure:
1. Before returning the product, please let us know by phone, email: nikoliani.eu@gmail.com or the Return form.
2. Please put a Return form in the product box. If you do not have a Return Form, download it here.
3. Send the parcel back with any shipping method at your expense.
4. You will receive a refund within 3-5 business days from the moment we verify your parcel. In exceptional situations, this time may be extended to a maximum of 14 days.
Important: Depending on which method of payment you have chosen, you will receive a refund in the same way. If you have paid for the order with traditional bank transfer, the refund will be made to the bank account indicated in the Returns Form. If you made the payment through PayPal, the money will be returned via these services.
Attention! We don't collect cash-on-delivery packages!
If you want to replace one product with another, please return the first product as indicated above. After receiving the product we will refund the amount paid. Make a new order and payment for the product you want.
